Help & Advice

RPS – Award Payment Letter Delay

05 Sep, 2019

The Redundancy Payments Service (‘RPS’) are aware that there is currently an issue with their systems which is resulting in the payment of claims being made before award letters have been issued explaining what the payment relates to. RPS have stated that they are not to be contacted in relation..

Continue Reading

RPS Helpline Opening Hours – Further Changes

28 Aug, 2019

Further to our post on 19 August 2019, the opening hours for the Redundancy Payments Service ‘RPS’ Helpline (0330 331 0020) have changed again. The phone lines will now be open from 9am until 1pm Monday to Friday. While this may mean that it is more difficult to reach the..

Continue Reading

RPS Helpline – New Opening Hours

19 Aug, 2019

The opening hours for the Redundancy Payments Service (‘RPS’) 0330 331 0020 Helpline have changed. The new times are as follows: Monday – 9am – 1pm Tuesday – 9am – 1pm Wednesday – 9am – 5pm Thursday – 9am – 1pm Friday – 9am – 1pm RPS can also be contacted..

Continue Reading

Claim Calculation Change – Compensatory Notice Pay

19 Aug, 2019

The Redundancy Payments Service (‘RPS’) have advised that claims for Compensatory Notice Pay (‘CNP’) for those with weekly salaries in excess of the weekly limit payable by RPS of £525 (previously £508) are now being calculated differently. This change came in the effect on 6 April 2019. Whereas previously the..

Continue Reading

RPS – Duplicate Deductions from Compensatory Notice Pay

10 Jul, 2019

We have been made aware that the Redundancy Payments Service (RPS) is experiencing some problems with the way that their upgraded system is calculating the payment of Compensatory Notice Pay Claims. In some cases, where the Director owed money to the Company and has already had this deducted from another..

Continue Reading

Uploading RP14 & RP14A forms: RPS Supplementary Guidance

17 Jun, 2019

Supplementary Guidance from RPS – Uploading RP14 & RP14A forms If you are trying to upload an RP14 or RP14A form and receive an error message, we have created guidance to help you correct some common errors.   Check the upload guidance Make sure you’ve followed all the steps in the upload..

Continue Reading

‘Carry Over’ Holiday Claims – How the calculations are made

13 May, 2019

Understanding just how the Redundancy Payments Service (RPS) calculate holiday entitlement can be really quite confusing, especially when it comes to ‘Carry Over’ holidays. The RPS have recently set out the details below on how these calculations are made, and so we hope this may provide some clarity: The amount..

Continue Reading

Insolvency Software Causing Further Delay

05 Apr, 2019

In addition to the delays caused by the teething problems with the Redundancy Payments Service’s (RPS) new Case Management System (CMS), it has come to light that a software solution used by some Insolvency Practitioners is not completing the mandatory fields of the RP14 and RP14a which is leading to..

Continue Reading

On behalf of RPS we apologise to our clients

02 Apr, 2019

Last month we reported that the Redundancy Payments Service (RPS) introduced a new Case Management System (CMS) on 18/3/19. Unfortunately RPS have encountered significant teething problems with the new CMS which has led to delays in claims being processed by them. Currently RPS are unable to tell us when they..

Continue Reading

The Employment Rights (Increase of Limits) Order 2019

29 Mar, 2019

Citation, commencement and interpretation 1.—(1) This Order may be cited as the Employment Rights (Increase of Limits) Order 2019 and shall come into force on 6th April 2019. (2) In this Order— “the 1992 Act” means the Trade Union and Labour Relations (Consolidation) Act 1992(1); and “the 1996 Act” means the Employment..

Continue Reading